You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team as soon as possible with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If your return is approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time. Shipping costs are non-refundable unless the return is due to our error.
For items purchased during promotional periods, only the final sale price will be refunded. Gift cards and downloadable products are non-refundable. If you received a gift that you would like to return, please contact us with the original order details.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may require additional time to process the transaction. If you still have not received your refund, please contact your credit card company or bank, as the refund may still be processing on their end.
If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to resolve the issue, such as proof of purchase and bank statements showing the original transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Timedot
Address: 2022 D Street, MILLVILLE, Pennsylvania
E-Mail: [email protected]
Phone: +1586-557-7112
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
